Last Updated: January 1, 2024
Information We Collect
At Nebular Rift Studio, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you contact us or request our services
- Project Information: Details about your architectural design needs, preferences, and project requirements
- Communication Records: Records of our correspondence, including emails, phone calls, and meeting notes
- Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited
How We Use Your Information
We use your information for the following purposes:
- To provide architectural design, interior design, and related services
- To communicate with you about your projects and our services
- To send you updates about project progress and milestones
- To improve our services and website functionality
- To comply with legal obligations and professional standards
- To send you marketing communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With contractors, consultants, and other professionals working on your project
- Legal Requirements: When required by law, court order, or government regulation
- Business Partners: With trusted partners who assist in providing our services (under strict confidentiality agreements)
- Consent: With your explicit permission for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage of physical and digital records
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal obligations and professional standards
- Resolve disputes and enforce agreements
- Support ongoing projects and warranty obligations
Generally, we retain project-related information for a minimum of 7 years after project completion, as required by Canadian architectural standards.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and professional obligations)
- Withdraw consent for marketing communications
- File a complaint with the Privacy Commissioner of Canada
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve your browsing experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
You can control cookie settings through your browser preferences.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if we have your email address)
- Providing notice during our next communication with you